I called Amazon, and they didn’t want to know anything about the package. Recently Amazon has been delivering wrong items to my buyers, We requested images of the products received by Buyers and they are not what they ordered and have a different FNSKU Sticker (so it is not the case that we stickered wrong products) Has any one else been facing this issue, We have had 10-12 instances within last 30 days The other package I did NOT order. First, it means that your name, shipping address and possibly phone number have been compromised. They also told me that they sent me an email on 8-14 advising me of the unauthorized access to my account, which I never read because I couldn’t find it in my email anywhere. Was a communication gap perhaps but you know how to be nasty and said I heard you the third time I should have said to her well you didn’t hear me the first time and I said you’re rude and hung up, An Amazon truck just drove up and threw a package over our fence and drove off. Amazon.com doesn't accept returns of the following items: Computer laptops, desktops, and Kindles more than 30 days after delivery Items classified as hazardous materials or that use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information) Any product missing the serial number or UPC Go to the Returns Support Centre Note: Items Fulfilled by Amazon.co.uk but sold by another Seller can't be replaced, but may be returned. All Rights Reserved. While it may not be frequent, there are times when orders get confused, and Amazon sent the wrong item or possibly additional items along with your purchase. Approx. I am new to amazon so I wrote a message to the seller telling them that it was the wrong item. $500, maybe $1,000? So beware. I don’t know if this has anything to do with the Amazon mystery, but it wouldn’t surprise me. The only record of the order I had was the UPS sticker on the front of the box as it showed up without a packing slip. I ordered a bag on amazon a couple of days ago and today I received an item. I first received a sex toy (penis ring) and the next day a galaxy screen protector. As a result, I thought to check my husband’s credit reports to check for any illegal activity. this happened to me just this week. However, it was not the item that I ordered even though the order no. Below is the transcript of my chat session with Amazon and details how the whole thing went down…. Did you receive a damaged, defective, or wrong item sold by Amazon and want to replace it with the same item? Nada. However, a week later I was checking on my orders and realized a rather expensive order was marked as delivered. I dont know where the packages came from, or how MY name and address came to be on them… but Amazon told me to keep them. The point is, the customer does not have to provide photo’s of the product received. But you would expect, at least I do, to receive more than a casual email from ebay after someone steals $1300 from you–not an email sent after the fact 3 days later. I received an email that my Amazon item was canceled. Even worse, I only found this out by pure accident when I tried to buy something through ebay and finding out upon checkout that my account was locked. Amazon said they can do nothing for my wrong package because I used a freight forwarder. Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival. Today I received an email from UPS informing my package is scheduled for delivery tomorrow. Person from Amazon was rather rude. If anyone can tell us of any scams they are aware of that are the same and/or similar to the ones I’ve stated, please let us know, as well as any benefit that could result thereof, we would sincerely appreciate your input. Amazon does have the right to deny your claim if one or more of the following circumstances are met: The item received was the same as described by the third-party seller. I guess that’s more of a pain-in-the-ass for them than it’s worth. Amazon item was not received. Whoever ordered it probably wants it. In it was a card that said the seller of one of the items sometimes ships free items to customers who’d ordered. lol. When this occurs, you have a few actions that you can take. They could not help us because they couldn’t find such an account. So I hit up Amazon live chat and explained the situation to the operator. I am getting worried. I didn't receive my item or received them late. .viddler-app-wrap {height: auto !important;} .viddler-auto-embed {max-width: 800px;}. “On (date when the package was received), I received from you: (description of item or items received). 6 Things To Do Immediately. Amazon honoured that I might be telling the truth and refunded my money. If you did order something and it’s just extra or wrong, then you will want to get in touch with Amazon to have things corrected. Came here after reading this about “brushing” vendors send out free stock as gifts to inflate ratings and/or to not have to pay a high restock fee-, https://www.reddit.com/r/MaliciousCompliance/comments/agacn9/unordered_amazon_package_earns_me_2399/?utm_source=reddit-android. Thought amazon was rewarding me for all my business. No name was referenced for account holder and a credit card number which we were told was linked to Mastercard was provided for payment use. If you return an item using the return label provided in the Returns Center and the reason for return isn't a result of an Amazon.com error, the cost of return shipping will be deducted from your refund. Here’s a new one. I have no children. amazon is of no help. So I took to the inter-webs and logged into our Amazon account to see if there was any record of the comforter set. YES!! a week later we received 2 more items from Amazon that my husband didn’t order. I wonder at what price point they’d ask me to return the item? the next day, , i got a notification that my review for the penis ring has been published. We don’t have a full-sized bed in our home so we were quite perplexed. Did you receive a damaged, defective, or wrong item sold by Amazon.co.uk and want to replace it with the same item? Here is how the whole thing went down and what Amazon told me to do with the expensive item…. The agent gave us the Mastercard number used and we then tried to contact Mastercard about our predicament. Amazon Wrong Item Received Method (question) I have a question about this method. People be very scared; check all your accounts routinely; change your passwords every couple of weeks never using the same one twice or at any 2 locations; if 2 step verification is available, set it up. Received wrong item. We immediately contacted Amazon about the concern and the agent was able to find an account opened in my husband’s name. Amazon customers have reported receiving parcels containing items they hadn't bought. They're ordering me to print a label where I dont have a printer and I have to go all the way to a printing place repack this wrong product which is a hassle for me and it's not even my fault. I had two packages delivered one day from Amazon. The agent was able to find all the items we received listed as having been ordered from this bogus account. what is their motive? Amazon received the wrong item: returning the product and doing a complete refund It is very important to stay in contact with a buyer during the entire business transaction; however, some people have still received a wrong item from Amazon even after taking caution. I have had three things show up lately that I did not order. I bought two shirts from two different Sellers one was from Amazon. Probably not, as federal guidelines say pretty clearly that Bobby has every right to keep unordered items — and that Amazon could get into trouble for … FIX: Reached a very nice lady with "chat" and she helped resolve my issue. They told me the culprit used an “app” that randomly selected numbers and letters until correct ones could be used to access ebay accounts. WACO, Tx – After opening gifts this holiday, you might have noticed you received a wrong item or wrong size. I not received item but Amazon showed that item was delevered Ordered items on amazon and they were shipped to wrong address i need to change a wrong persal . You literally have no alternative but … See Also: Did Your Amazon Account Get Hacked? Internal to Amazon shipping scams can affect your ability to purchase from Amazon. When I took a look, it was because it was a third-party seller but fulfilled by Amazon, and they put the wrong item sticker on it. My husband never opened account. The black thing has metal and is mp large at all, smaller and thinner than a pack of cigarettes. I am in desparate need of help. Happened to me today. The rep I talked to when reactivating my account never told me anything about my account being hacked and $1300 being stolen from me. Amazon Sent Me a $339 Item I Didn’t Order…What Happened Next is Crazy, 6 Brilliantly Slick Ways to Get Amazon Prime for Free, 8 Awesome Ways to Score Free Amazon Gift Cards, this comforter set is being sold for $339, Did Your Amazon Account Get Hacked? So, Amazon was a new experience for me too. Once my wife got home, she was equally confused and had no idea why it showed up. This has been, and continues to be, an un-nerving experience and it’s still not over and little has been determined as to whom and why anyone would do these things. I’m sure they came across this before. Police are warning households to be wary as the transactions could be part of a … Since they had no record of the order, and thus couldn’t create a return label so I could return it, they simply told me it was mine. If it is not correct then talk to the customer care service. It had NOT been, but the date coincided exactly with the crayon melter package. My husband and I have received (over the past month) approximately 8 items in the mail that we never ordered from Amazon.com. The Amazon return policy is easy for those who received a … Visit Business Insider's Tech Reference library for more stories . It makes it more difficult to sign in to your accounts but it makes it harder to hack into them. Try to know if someone attempted to deliver your product. 1. Note: Items fulfilled by Amazon.com but sold by another seller can't be replaced, but can be returned. The address on the package is the next road over from where our business is. Amazon customers Janet and Neil Ketchell also received an incorrect item from Amazon during their Black Friday shopping. I want to talk to Amazon Canada customer representative I bought two items, Amazon sent wrong type of items to me. I will be videoing every package opened from Amazon from now on. Here's how to return an item to Amazon, whether you bought it, got it as a gift, or received it by mistake. This happened to me last week when we received an item that Amazon sells for a whooping $339. I have no receipt for whatever this package is, thinking it could be a scam I copied the tracking number went to UPS.com turns out it’s valid. The email was: Hello, I realize you're disappointed because we are not able to refund orders received by a freight forwarder., and I regret we've been unable to address your concerns to … No one in the household has any idea about what it could be, no record of the order in my account, don’t believe it’s a gift from anyone, birthday was months ago, Christmas has already come and gone, no upcoming anniversaries, kids’ birthday not for a few months LOL I’m definitely curious and a little freaked out about whatever it could be. Approx. I would like to share my two experiences here: Amazon was just trying establish itself in Indian markets those days. In fact, I through the packaging away based on those wrongful assumptions. As far as Amazon are concerned, the customer is always right. So last week, a big ol’ Amazon box shows up at our front door and my son tears it open thinking it’s his new school backpack. 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